Return & Refund Policy

Need help with an order? Keep your order number and item details handy.

Damaged or incorrect items

Contact the store with your order number and relevant photographs so the issue can be reviewed. Do not send a return before receiving the store’s instructions.

Return eligibility and refunds

Product-specific eligibility, return windows and refund timelines will be published before ordering opens. Food safety and the condition of the packaging affect how a return can be handled.

Return address
Return / warehouse address to be confirmed before ordering opens.

Payment receipt corrections

If a receipt is rejected, the reason appears on the order. Logged-in order owners can submit a corrected receipt from My Account. The order returns to pending verification; the previous decision remains in its audit history.